We’re here to help
You can contact Latrobe Health Services by phone on 1300 362 144, by email at info@lhs.com.au, through the enquiry form on this page, by post or in person at one of our branches. Our Victorian-based Member Services team is open for calls Monday to Friday, 9:00am to 4:30pm.
Reach us directly
- Call us1300 362 144
- Call centre hoursMonday to Friday, 9:00am to 4:30pm
- Email usinfo@lhs.com.au
- PostReply Paid 41, Morwell VIC 3840
Prefer to talk in person? Find a branch near you.
Send us your enquiry
Use the enquiry form on this page. Fill in as much detail as you can and we’ll get back to you within 7 business days.
We collect these details to respond to your enquiry. See our Privacy Policy for how we handle your information.
More ways to reach us
How do I call Latrobe Health Services?
Call Latrobe Health Services on 1300 362 144. Our Victorian Member Services team is open Monday to Friday, 9:00am to 4:30pm, and closed on State and National public holidays.
Have your membership number handy (it saves you spelling your name twice). If you’re calling about a hospital admission, it helps to have the hospital name and your admission date in front of you too.
How do I send Latrobe Health Services a message online?
Use the enquiry form on this page. Fill in as much detail as you can. We’ll get back to you within 7 business days.
What to tell us
To help us answer you first time, include:
- your name and membership number, if you’re a member
- what you need help with, in as much detail as you can
- the best number and time to reach you.
What to leave out
Never send your card number, bank details or password through the form or by email. Latrobe Health Services will never ask for them that way. To change how you pay, use your online account or call us on 1300 362 144.
Latrobe Health Services collects the details you enter to answer your enquiry and manage your membership. Health information is sensitive information under the Privacy Act, so we handle it accordingly. Read our Privacy Policy.
Where do I post a claim form or a letter?
Post claim forms and letters to Latrobe Health Services, Reply Paid 41, Morwell VIC 3840. Reply Paid means the postage is on us, so you won’t need a stamp. Post is the slowest way to reach us, so keep it for paperwork rather than anything urgent.
Can I get help in another language or format?
Latrobe Health Services takes calls through an interpreter or the National Relay Service. Both services are free to you.
If you’d prefer another language
Call the Translating and Interpreting Service (TIS National) on 131 450 and ask for Latrobe Health Services on 1300 362 144.
If you’re deaf, or have a hearing or speech impairment
Contact the National Relay Service, then ask for Latrobe Health Services on 1300 362 144. Which number you call depends on how you use the service:
- TTY users, call 133 677
- speak and listen users, call 1300 555 727
- internet relay users, connect online.
The fastest way to get things done
The fastest way to update your contact or payment details, check your benefits or submit a claim is your Latrobe Health online account or the Latrobe Health mobile app. Both do the same things, so use whichever suits you.
Online Account
Manage your cover, update your details and submit claims through your Latrobe Health Online Account.
Log in to your account
Mobile App
Claim on the go with the Latrobe Health app, the quickest way to submit extras claims.
Get the app
Get help
Forms and documents, information for healthcare providers, and how to reach us.
Go to Get helpVisit us in person
Latrobe Health Services has three branches, all in Gippsland, Victoria (we’re a local fund, and it shows). Opening hours differ at each one, so check before you head in.
Moe
9 Moore Street, Moe
Tuesday to Friday, 9am–1pm
Traralgon
54 Franklin Street, Traralgon
Monday to Friday, 10am–3pm
Warragul Hub
39 Smith Street, Warragul
Tuesday to Thursday, 9am–1pm