We’re closed from 1pm on 24 December 2024, reopening Thursday 2 January 2025. During this time you can access information about your account through the Latrobe Health Online Account or the Latrobe Health Services App.

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Wishing you a safe and happy holiday period.

Due to unforeseen circumstances our Maryvale Branch will be closed on Thursday, 12 December 2024. In the meantime, if you need assistance with your private health insurance, please contact one of our friendly consultants on 1300 362 144 or use webchat, alternatively our self service options are available at this time via our Digital Member Services (DMS) or Mobile App. Thank you for your patience.

Please be advised that our DMS and Mobile App are currently experiencing issues due to an outage. If you have an urgent query, please call us on 1300 362 144 or email us at info@lhs.com.au.

Thanks to all our members for their patience and understanding while we work to rectify these issues, we apologise for any inconvenience.

Severe weather conditions in Victoria are causing widespread disruptions to power, internet and phone systems. This is impacting the ability of our contact centre to answer and make calls.

Our branches also remain closed during this time due to power outages.

We are currently taking calls for urgent hospital admissions and for all other matters, we recommend you send us an email. For self service on your Latrobe Health membership, you can access your Latrobe Health Online Account or the mobile app.

Thanks to all our members for their patience and understanding while we work to rectify these issues, we apologise for any inconvenience.