Payment options

Payment options

Latrobe offers a full range of payment options.

Payment method options

Direct Debit
Payments are automatically debited from your nominated banking account, MasterCard or VISA credit card. You can nominate a preferred date and frequency and qualify for a discount on your premium. View our Direct Debit Service Agreement or download, complete and return a Direct Debit Authority Form to: Latrobe Health Services, Reply Paid 41, Morwell VIC 3840.
BPay
Fast, easy and at any time of the day or night! All you need is to be registered for internet or phone banking with your financial institution.
MasterCard or VISA
Contact Latrobe or register online to have your renewal accounts charged to your credit card.
Post Billpay
Options to pay by internet, by phone anywhere in Australia at any time for the cost of a local call, or in person at any Australia Post office.
Mail
Send the tear off slip at the bottom of your renewal account and a cheque payable to Latrobe Health Services to: Latrobe Health Services, Reply Paid 41, Morwell VIC 3840.
Visit a Latrobe branch
Find a Latrobe branch near you or contact us to find out.

Flexible payment period options

We know balancing the household budget can be tricky, so choose a payment frequency that suits you best:

  • Weekly
  • Fortnightly
  • Monthly
  • Quarterly
  • Half yearly*
  • Yearly*

If your circumstances change, you can alter your payment period at any time by contacting us.

* When you choose to pay half yearly or yearly, you will receive a discount on our standard rates. These discounts are shown in our Health Cover Brochure.

Direct debit service agreement

  1. Latrobe Health Services (Latrobe) will debit only the BSB/Account nominated in this direct debit request.
  2. Latrobe will give a minimum 14 days written notice to you should it propose to vary the arrangements of the direct debit request.
  3. You may ask Latrobe to defer or alter the payment amount, due date or payment frequency by contacting us, or visiting any Latrobe branch. If you wish to change the drawing account details, you may be asked to download, complete and return a Direct Debit Authority Form to: Latrobe Health Services, Reply Paid 41, Morwell VIC 3840.
  4. Latrobe will assist you in the event of any disputed payment amount, and will endeavour to resolve the matter within the industry agreed time frames. Contact your financial institution to obtain and complete a Direct Debit System Claim Request form to initiate this process.
  5. Some financial institution accounts do not facilitate direct debits and you must check with your financial institution to ensure the account you have nominated in the schedule enables direct debiting.
  6. The debit drawing will be made on the agreed due date nominated in the schedule. When the due date is a weekend, or a state or national public holiday, Latrobe will initiate the debit drawing on the next open business date. You may direct processing date inquiries to your financial institution.
  7. You are responsible for ensuring that sufficient cleared funds are available at all due dates of the debit drawing. If your financial institution returns an unpaid debit due to insufficient funds, Latrobe will apply an Outward Dishonour Fee to your account.
  8. If you wish to cancel this direct debit request you must notify Latrobe in writing not less than 7 days before the next scheduled debit drawing. This request may also be directed to your financial institution.
  9. In the event that we are unable to withdraw full payment from your nominated account, we will contact you in writing and notify you of the date of the next drawing and the amount that will be deducted from your account. After 2 failed attempts to debit your account we will remove you from the Direct Debit system. Please note that you will be responsible for paying any arrears that arise on your membership due to a direct debit not being deducted, for whatever reason. You should check your account statement to verify that the amounts debited from your account are correct
  10. All requests for payment cancellation or changes, enquiries or disputes should be made directly to Latrobe.

Latrobe agrees to keep confidential all records and account details of this direct debit request unless authorised to release such information relating to a dispute or similar event where you have provided prior consent to do so.