I need to make a claim, but I am unsure what to do? Here are some valuable tips on what to do, ensuring that your claims experience doesn’t become a daunting task. A claim form should be completed in full, including your current address and contact details If you would like benefits paid directly into your account, please complete on the claim form Sign the claim form and post to PO Box 41, Morwell VIC 3840 to avoid delays in processing
What details do I require from the provider? Benefits can only be paid on original accounts and receipts. All accounts must show: Date(s) of service Type of service Patient name Provider name and address on official letterhead Provider number If your provider does not supply you with an account with all of the above details a benefit cannot be paid.
How long do I have to make a claim? If claims are not made within two years of the date of service, benefits are not payable. We recommend that you submit all claims as soon as practicable after the service is provided.
Electronic claiming The following services are claimable via HICAPS or HealthPoint with participating providers. Check with your provider and present your card to claim your benefit immediately. Chiropratic Dental Dietetics Osteopathy Physiotherapy Podiatry Speech Therapy Optical Psychology
Claiming directly with Latrobe The following services can be claimed at any Latrobe branch or by mailing all the necessary documentation to us. Audiology Eye Therapy Massage Acupuncture Homeopathy Myotherapy Heath Screenings Prosthesis Mouth Guard Orthotics Pharmacy Occupational Therapy Lymphoedemia Garments Home Services/Visiting Nurse Preventive/Health Management Appliances Prior to commencing a course of treatment please contact our Member Service Centre to ensure you are covered and that your provider is registered. Download a Latrobe Member Claim Form.