Complaint resolution

Complaint resolution

Find out more about our Complaints Resolution Process.

Latrobe Health Services is committed to providing excellent service in every aspect of our business and in all our dealings with members, agents, health service providers and other business partners. We believe that the way in which we resolve concerns, complaints or disputes is an important contributing factor in achieving and maintaining this aim.


How to lodge a complaint


Contact us with details about the complaint.

Download and read our Complaint Resolution Process (PDF 29kb)
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Private Health Insurance Ombudsman


The Ombudsman provides free and independent services to handle unresolved issues between members and their health fund.

Complaints hotline: 1300 362 072 (select option 4 for Private Health Insurance)