Complaint Resolution

Complaint Resolution

Find out more about our Complaint Resolution Process.

Latrobe believes the way we resolve complaints is a very important aspect of being able to deliver excellent member service. We actively encourage feedback in an effort to improve our products and services and our relationship with you. As part of this, Latrobe ensures you have access to a readily available, confidential and free complaint resolution process.

 

How to lodge a complaint

   1300 362 144 (8.30am - 5.30pm, Monday to Friday)
   info@lhs.com.au
   Member Services Manager, Latrobe Health Services, Reply Paid 41, Morwell VIC 3840
  Latrobe branch (9.00am - 5.00pm, Monday to Friday)

Contact us with details about the complaint.

Download and read our Complaint Resolution Process (PDF 236kb)
You will need Adobe Reader installed to view this form.

 

Private Health Insurance Ombudsman

The Ombudsman provides free and independent services to handle unresolved issues between members and their health fund.

   Complaints hotline: 1300 362 072 (select option 4 for Private Health Insurance)
   phio.info@ombudsman.gov.au
   www.ombudsman.gov.au

If you are non-English speaking, the Translating and Interpreter Service (TIS) can assist. Please call 131 450.

If you are deaf or have a hearing or speech impairment, please contact the National Relay Service:

  • TTY users: 133 677, then ask for 1300 362 072
  •  Speak and listen users: 1300 555 727, then ask for 1300 362 072
  •  Internet Relay users connect to the National Relay Service then ask for 1300 362 072